How Does Purse Ship Orders?
Whenever you shop on Purse, you can rest assured that your packages will arrive in time. Our orders are directly fulfilled by Amazon, so the shipping times are almost the same.
Whether you are using Buy Now or Name Your Discount (see how they both compare) the shopping process is pretty much the same, your orders will be updated with a tracking number as soon as it is available to us. Once the package is marked as delivered by the carrier, you will receive a notification.
But, I Can't Find My Package
Don’t worry! We are here to help. Sometimes, the carrier marks a package as delivered when in fact it’s waiting in their warehouses, so it may take some extra hours before it’s sent to you. If your package is being shipped by companies like USPS, UPS, or FedEx, a simple phone call with them will solve most issues, they will verify the actual status of the delivery and double check your address to make sure the package was sent to the correct one. There’s a chance the package is just hanging around in your local post office.
When the delivery company is unable to access your property or if there’s no one at your house, they will often attempt to deliver the parcel to a neighbour, so make sure to check up with them in case they have your stuff.
If you haven’t found your package and the carrier insists that the parcel was delivered, you can file a claim and they will assign a number to the case, make sure to contact our support department with the claim number so that we can assist you further.
If your Purse order has an Amazon tracking link attached, you will be able to see the tracking number and carrier (shipping company), just scroll down to see the detailed tracking information, if your order was shipped by Amazon Logistics (the tracking number starts with a TBA prefix), but you haven’t received the items, contact our support department, they will assist you in locating your package.
Lost or stolen delivery
If you believe your package was stolen from your porch or property, please immediately contact your local police department, making sure to annotate all relevant information, and taking a picture of the police report, kindly contact our support department with the documentation so that we can ask Amazon to ship a replacement or process a refund for you.