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Returning Orders

If you want to return your item, you will need to request a return label from the Amazon link provided (that includes if your item arrived damaged or if the incorrect item was sent).

In order to process a return, simply follow the prompts listed in a video here

Keep in mind that Amazon will ask you to:

  1. Prepare your package for return: Pack your item secruely in the original packagaging or a sturdy box with packing bubbles. Insert any necessary paperwork. Attach your return label to the package. 
  2. Ship your return based on the return shipping option you selected. For more information on the return shipping options, go to About Return Shipping.

Requesting a return label:
To request a return label, click 'Return Items' on the order detail page:

Please keep a copy of the return label generated by Amazon. If there are any further issues, having this return label will help us resolve your issue quicker.

If your gift return is authorized, Amazon or the Amazon Merchant will process your refund as an Gift Card. The Gift Card will be added to the account you used to generate your return from the Online Returns Center. Once the refund is processed, Amazon will send you a confirmation e-mail.

If you’re an Earner processing the refund, the refund will be processed to the original payment method used to complete the purchase. (All Amazon refunds are subject to Amazon’s refund policies outlined at About Refunds.)

Return Exceptions: 

If the Earner's account has ongoing issues...
If Amazon cannot refund a Shopper due to an on-going issue with the Earner’s account (suspended for potential fraud, etc.), Purse will debit the Earner’s account in order to refund the Shopper if the Earner cannot resolve their account issues with Amazon.

If your order was canceled, but not by you...

it’s likely that the Earner canceled it. Please contact us at [email protected] for further instructions. 

If you would like to cancel only one item in your order...

Contact us at [email protected] and give us:

  1. The order number
  2. The item number you wish to return


Warranty for most items is directly handled with the manufacturers, so you will be able to get support from them. There is a small number of items which have a specific warranty procedures with Amazon, we might not be able to honor warranty for such items. 

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