Purse natively supports two cryptocurrencies, Bitcoin and Bitcoin Cash, you can use Purse to spend or earn both. 

To go to your Purse account's wallet page, please click the 'Wallet' option in the drop-down menu:

You will then see a dashboard to keep track of your deposited funds or earnings in the platform:

At the top of the page you will see your total account's balance, this number will be the sum of all your cryptocurrency assets expressed in your preferred currency (you can customize this in your account's profile page). 

To the left you can select the currency you want to deposit/withdraw we currency support Bitcoin and Bitcoin Cash. 

To withdraw Bitcoin, select the Withdraw option by clicking on it, you will be presented with this page:

Here you can enter the amount of funds you want to withdraw in BTC or you can enter the amount in your account's preferred currency by flipping the currency switch at the top right side in the wallet page. Proceed to enter the BTC address you want to withdraw to. Please double check that you are sending funds to the correct address and that it is a Bitcoin. Bitcoin transactions are irreversible, and Purse cannot offer refunds on failed withdrawals. 

If you have 2FA enabled, you will have to enter the code so that the withdrawal can go through, otherwise, you will receive a code in your email for you to enter in the withdrawal screen. 

Purse supports the latest cryptocurrency standards, you will have a Bech32/SegWit address in your Purse account for deposits and you can withdraw to such addresses as well. 

For Bitcoin Cash, the procedure is the same, simply select the Bitcoin Cash option on the right side of the screen.

Purse supports the CashAddr format, so you can make withdrawals to both new and legacy address formats. 

I can't find my withdrawal what can I do?

If you are having issues with a withdrawal, please consider the following before submitting a support ticket:

  • Purse withdrawals are batched together, this means that whenever possible, we will wait until several users request a withdrawal to process them, this saves network fees and all parties will benefit, however, this may mean that you will have to wait up to half an hour for your transaction to be processed. 
  • During times of high Blockchain transaction loads, your withdrawal may take longer to be processed by the miners in the network. If your withdrawal is already listed in your Purse transaction history, it means that we have already sent it to the Blockchain, and you will have to wait for the miners to process it.
  • If more than an hour has passed since you requested the withdrawal, and you don't see it in your Purse transaction history, please contact our support staff at [email protected], they will take a look into your issue. 

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